POLICIES & PROCEDURES
PAR-Q & Medical Clearance: Medical clearance is required of all participants who answer ‘yes’ to any of the PAR-Q questions. We reserve the right to require medical clearance from any client we feel may be at risk.
Memberships and packages/plans are non-transferrable. Only paying clients will receive an invitation with the Zoom login for sessions.
You must keep your video on for the duration of the workout session. This allows your coach to monitor your form and technique and offer feedback.
Attire: Proper workout attire and footwear (shorts, gym pants, T-shirt, supportive sneakers) are suggested for all workouts.
Late Policy: Clients are responsible for arriving on time for Zoom sessions. The coach is only obligated to wait 5 minutes. After 5 minutes, if you do not show, the coach will cancel the session and it will be deducted from your monthly plan/package.
Appointment Change / Cancellation Policy: Clients should contact Moxie (via email or text) no less than 12 hours in advance to cancel or change a scheduled 1-on-1 appointment. Every client is allowed one "emergency cancel / reschedule." After that, sessions cancelled within the 12 hour window will be deducted from your plan/package.
4-Week Plan Cancellation Policy: If you purchased a 4-Week Plan, your plan renews 4 weeks from your start date. If you wish to cancel your 4-Week Plan, you must do so before the 4-week anniversary of your start date to avoid being charged. If proper notice is notice is not received, the contract will automatically renew for the full contracted amount. No refunds.
Package Expiration / Refund Policy: Clients must complete all 1-on-1 Individualized Personal Fitness Training Sessions before their 4-Week/12-Week Plan expires. If a client purchases a 4-Week/12-Week Plan, the client may not exceed the agreed-upon number of sessions in a 4-Week Period and any unused sessions will not roll over into the following month(s).
All packages, plans, and memberships are nonrefundable/non-transferable.